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Refund & Return Policy | Paavan Parv

Last updated: 03 November 2026

We want you to be happy with every order. Because our products are food items made for freshness, returns work a little differently from other products. Please read this policy before ordering.

1. When you can get a replacement or refund

We will replace the item or refund you if:

  • the product arrived damaged or leaked during delivery,
  • you received a wrong product or a missing item,
  • the product is spoiled, stale or has a quality problem.

2. What is not covered

  • Change of mind, or not liking the taste or sweetness after the pack is opened.
  • Products that were opened, used or stored wrongly after delivery.
  • Delays caused by a wrong or incomplete address or an unreachable phone number.

3. How to raise a request

1. Contact us within 48 hours of delivery by WhatsApp, phone or email (+9162943163866, info@paavanparv.com).

2. Share your order number with clear photos of the product and the packing. A short unboxing video helps.

3. We check the request, usually within 2 working days, and tell you the result.

4. Replacement or refund

If your request is approved we will send a replacement where possible, or refund the amount for the affected items. Delivery charges are refunded only when the mistake was ours.

5. How refunds are paid

  • Online payments (UPI, cards, net banking, wallets): refunded to the same method within 5 to 7 working days after approval.
  • Cash on delivery: refunded to your bank account or UPI ID, which we will ask you for, within 5 to 7 working days after approval.

6. Cancelling an order

  • Before your order is shipped you can cancel it by contacting us. You get a full refund.
  • Once an order is shipped it cannot be cancelled. If you refuse delivery without a valid reason, the shipping cost may be deducted from any refund.

7. Failed or double payments

If money was deducted but the order was not confirmed, the amount is automatically returned by the payment partner in 5 to 7 working days. If you are charged twice, tell us and we will get it refunded.

8. Contact

Paavan Parv Food Co., G T Road, Opp. FCI Godown, Gopalpur, Ward No-54, Asansol Municipal Corporation, Paschim Bardhaman, West Bengal - 713304
Email: info@paavanparv.com | Phone: +9162943163866

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